Privacy Policy - ChamPong App

Welcome to the ChamPong app. We are committed to protecting your personal information and privacy. This policy describes how we collect, use, store, and share your information when you use our application and services.

1. Information We Collect

We collect the following types of information to provide our services:

• Personal Information: Full name, phone number, email address, and delivery address when you register an account or place an order.
• Transaction Information: Details about the orders you have placed, payment history, and promotional codes/vouchers you use.
• Device Information: IP address, device type, operating system, device ID, and activity logs on the app.
• Location Information: With your permission, we collect location data to recommend the nearest branch.
• Advertising Data (Facebook SDK, TikTok SDK & Google Ads): The app integrates SDKs from Facebook, TikTok, and Google Ads to measure advertising effectiveness. These SDKs may automatically collect certain technical and behavioral data, such as device advertising ID, IP address, and in-app interaction events (e.g., installs, app opens, orders) to serve targeting and optimization of ChamPong's marketing campaigns. We commit not to share or send any of your sensitive data (such as financial information, passwords, health data) to these advertising partners.

2. How We Use Information

• Order Processing: Receiving, confirming orders, and coordinating delivery.
• Customer Care: Contacting you about order status and resolving complaints.
• Marketing and Promotions: Sending promotional notifications (if you opt-in).
• Service Improvement: Analyzing user behavior to optimize the application.

3. Information Sharing

We do not sell your personal information. We only share information with ChamPong branches to fulfill orders, share certain behavioral data with third-party partners Meta Platforms, Inc. (Facebook), TikTok Pte. Ltd. (TikTok), and Google LLC for the purpose of analyzing and optimizing advertising performance. The processing of this data will be subject to the respective Data Policies of Meta, TikTok, and Google, or shared when legally required by authorities.

4. Data Security

We implement security measures such as encrypting sensitive data, using the HTTPS protocol, and restricting internal access.

5. User Rights

You have the right to access and edit your personal information in the "Account" section and can opt out of marketing notifications at any time. You can manage or disable ad tracking by adjusting your device settings (for example, 'Ask App Not to Track' on iOS or 'Delete advertising ID' on Android), or by changing the ad preferences in your Facebook, TikTok, and Google accounts.