1 Data Controller and Manager
Operating Entity: TRUYEN THUYET CHAMPONG
Contact Information:
- Hotline: 0798 012 160
- Email: truyenthuyetchamponghcm@gmail.com
- Website: https://kigholding.vn/
- Fanpage: Fb.com/champong.official
Truyen Thuyet Champong directly manages customer data generated during service usage, membership registration, or brand interaction.
2 Purposes of Data Collection
Customer information is collected for the following purposes:
- Identity verification and membership account creation
- Transaction history management and loyalty point accumulation
- Determination of membership tiers and corresponding benefits
- Sending promotional notifications, offers, and birthday vouchers
- Customer care support and dispute resolution
- Analyzing service usage behavior to improve customer experience
- Supporting marketing activities, brand promotion, and customer surveys
- Preventing fraud, abuse of promotions, or behaviors affecting the system
3 Types of Information Collected
The data that Truyen Thuyet Champong may collect includes:
Personal Information:
- Full name
- Phone number
- Email address
- Date of birth
- Gender (if applicable)
Transaction Information:
- Invoice history
- Total spending value
- Membership points and tier status
- History of reward redemption or voucher usage
Technical Information:
- IP address, access device type, browser used
- Cookies data, behavioral data on the website or digital platforms
Security Note: Truyen Thuyet Champong does not store customers' bank card information, CVV codes, or payment passwords.
4 Methods of Data Collection
Customer information may be collected through:
- Membership account registration
- In-store payment transactions
- Form submissions on the website or fanpage
- Interaction with chatbots or customer service staff
- Participation in promotions, mini-games, or events
- Accessing the system's website or application
5 Scope of Information Use
Customer information is used internally within the Truyen Thuyet Champong system to:
- Manage membership accounts, accumulate points, and update benefits
- Send SMS messages, emails, or promotional notifications
- Analyze operational data and enhance service quality
- Recommend suitable offers based on consumer behavior
- Check, resolve system errors, and maintain data security
Truyen Thuyet Champong commits not to sell customer data to third parties for unauthorized commercial purposes.
6 Information Sharing with Third Parties
Customer information is only shared in the following cases:
- With the explicit consent of the customer
- Upon request by competent state authorities
- To serve system operations with technical, payment, or customer care partners
All involved parties are required to comply with data security regulations and are not allowed to use customer data outside the authorized scope.
7 Data Retention Period
Customer data is retained for the period necessary to serve business operations, customer care, and legal obligations.
In the event that a customer requests account deletion or terminates service usage, the data will be processed in accordance with applicable laws and the system's internal policies.
8 Customer Information Security
Truyen Thuyet Champong applies appropriate technical and managerial measures to protect customer data from:
The system only permits authorized personnel to access the necessary data required to fulfill their duties.
9 Customer Rights
Customers have the right to:
- Check their personal information
- Request data updates or corrections
- Request to stop receiving promotional notifications
- Request membership account deletion
- Lodge complaints regarding personal data processing
Customers can contact the hotline or support email directly to exercise the above rights.
10 Cookies and Tracking Technologies
The website and digital platforms of Truyen Thuyet Champong may use cookies to:
- Remember login information
- Optimize user experience
- Analyze system performance
- Measure the effectiveness of advertising and marketing campaigns
Customers can adjust or reject cookies in their browser settings. However, some features may be affected if cookies are disabled.
11 Amendments and Updates
Truyen Thuyet Champong reserves the right to update or amend this Privacy Policy to align with business operations or applicable laws.
Changes will be publicly announced on the official website, fanpage, or membership system.
12 Effective Date
This Privacy Policy is effective from the date of issuance and applies to all customers using the services of Truyen Thuyet Champong.